Ordering
How do I know my order went through?
You will get an acknowledgement email within a few minutes of ordering, and a second email with tracking as soon as the parcel is collected. If neither has arrived, check your spam folder first, then email us with the name and address you used and we will find it.
Can I change or cancel an order after placing it?
Usually, if you are quick. Email orders@goodiesforbio.store immediately. If the order has not entered the pick queue we can amend the address, change a size or cancel it outright. Once it has been packed it has to be handled as a return.
Do you take orders by phone?
No. We keep ordering on the site so that the address and payment details are entered directly by you and never written down by us. If you are having trouble with checkout, email us and we will help.
Do you offer a trade or bulk discount?
Yes, for groomers, trainers, boarding kennels and rescues. Email us with what you need and roughly how often, and we will send terms.
Shipping
Where do you ship?
All 50 US states, DC, and APO/FPO/DPO military addresses. We do not ship internationally and cannot ship to freight forwarders.
How fast will my order arrive?
Orders are packed in 1–2 business days and standard shipping takes a further 3–7 business days. Expedited is 2–3 days after dispatch. Alaska, Hawaii and rural routes commonly add 2–4 days.
How much is shipping?
$4.95 standard, free over $35. Expedited and oversize items are calculated at checkout by weight and destination.
Why did my order arrive in two parcels?
Oversize items — beds, crates, pens, shelters — ship separately from our warehouse partner. You are only charged shipping once, and each parcel gets its own tracking number.
Tracking says delivered but nothing is here.
Check with neighbours and around the property; carriers leave parcels in safe places more often than they mark them as such. If it has not turned up after 48 hours, contact us and we will file a carrier claim and replace or refund.
Returns and refunds
What if my pet doesn’t like it?
Send it back within 30 days for a full refund — including treats that have been opened and tried. That is exactly what the happy-tails guarantee is for.
Is there anything you can’t take back?
Grooming blades and nail grinders once the sterile seal is broken, anything soiled beyond ordinary inspection, and gift cards. None of that affects your rights if an item is faulty or not as described.
How long do refunds take?
We refund within 3–5 business days of the return arriving. Your bank may take a further 3–10 days to display it.
Who pays return shipping?
You do, unless the item is faulty, damaged, or we sent the wrong thing — then we cover it and send a prepaid label.
Products and care
How do I choose the right size bed or coat?
Measure, do not guess by breed. For beds, measure nose to base of tail and add four inches; if your dog sleeps stretched out rather than curled, size up. For coats, measure along the spine from collar to tail base and then the widest part of the chest — if the two land in different sizes, choose on the chest.
Are your treats suitable for puppies or senior dogs?
Most are, but check the product page. Anything with a minimum age or a hardness warning says so. Treats should stay under about 10% of daily calorie intake, so reduce the main meal on heavy training days.
My dog has allergies. Can you help?
Every edible product lists its full ingredients and names the protein source. If you tell us what you are avoiding we will tell you honestly what is safe and what is not — including when the answer is that we do not stock anything suitable.
How do I look after a memory-foam bed?
The cover unzips and machine washes at 40C; line dry it. Spot clean the foam only and never submerge it. Rotate the foam end to end monthly and it will last years longer.
Do you sell anything for cats?
Yes — treats, toys, bowls, the circulating fountain and the deshedding brush all have cat-suitable options. Cats particularly benefit from a fountain, because moving water encourages them to drink far more than a standing bowl does.
Payment and account
What payment methods do you accept?
The methods shown at checkout. Payment is handled by our payment provider under its own security standards — we never see or store your full card number.
When am I charged?
At the time you place the order.
Do I need an account to order?
No. You can check out as a guest. An account just saves your addresses and order history for next time.
Still stuck?
Email orders@goodiesforbio.store, Monday to Friday, 9am–5pm Eastern. We are a small team and we read every message, usually replying within one business day.