Last updated: 27 August 2026
Where we ship
We ship to all 50 US states, the District of Columbia, and to APO, FPO and DPO military addresses. We do not currently ship internationally, and we cannot ship to freight forwarders. If an order is placed for delivery outside our shipping area we will contact you and refund it in full.
Processing time
Orders are picked and packed from our Cherry Hill facility within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed after 1pm Eastern Time are processed the following business day, and orders placed over a weekend are processed on Monday. During launch periods and the December holidays, processing can take an extra day; if that applies to your order we will say so on the product page and at checkout.
Larger items — kennels, crates, exercise pens and outdoor shelters — ship directly from our warehouse partner and may take 2–3 business days to process because they are packed and palletised separately.
Shipping options and cost
| Service | Transit time | Cost |
|---|---|---|
| Standard | 3–7 business days | $4.95, free on orders over $35 |
| Expedited | 2–3 business days | Calculated at checkout by weight and destination |
| Oversize items | 5–10 business days | Calculated at checkout |
Transit times run from dispatch, not from when the order is placed, and are carrier estimates rather than guarantees. Rural and mountain routes, and addresses in Alaska and Hawaii, commonly add 2–4 days. Military addresses are handed to USPS and onward transit time is outside our control.
Tracking
You will receive a dispatch email with a tracking number as soon as your parcel is collected. Tracking can take up to 24 hours to show its first scan; a number that shows no movement on day one is normal and usually means the parcel is in transit but not yet scanned at a sorting hub. If tracking has not updated for five business days, contact us and we will open an investigation with the carrier.
Split shipments
Orders combining small goods with an oversize item may arrive in more than one parcel, on different days, sometimes with different carriers. You are only charged shipping once. Each parcel has its own tracking number and its own dispatch email.
Incorrect addresses and failed delivery
Please check your address carefully at checkout. We can amend an address only before dispatch — email us immediately and we will try, but we cannot promise to catch an order already in the pick queue. Parcels returned to us as undeliverable because of an incorrect or incomplete address are refunded less the original shipping cost; we are happy to re-ship instead, with shipping charged again.
Lost, delayed and damaged parcels
If a parcel is marked delivered but you cannot find it, please check with neighbours and around the property first, as carriers frequently leave parcels in a safe place. If it has not appeared after 48 hours, contact us and we will file a claim and either replace or refund the order.
If a parcel arrives damaged, photograph the outer packaging and the item before disposing of anything, and send the photographs to us within 7 days of delivery. We will replace or refund without asking you to return a damaged item unless the carrier requires an inspection.
Returns — our happy-tails guarantee
If a product is not right for your animal, return it within 30 days of delivery for a full refund of the purchase price. We will accept treats and chews that have been opened and tried — if your dog turned its nose up at it, that is exactly the situation the guarantee exists for. Durable goods should be returned in a resaleable condition, complete with any accessories and packaging.
For hygiene and safety reasons we cannot accept returns of:
- grooming blades and nail grinders once the sterile seal is broken, unless faulty;
- items soiled beyond ordinary inspection;
- gift cards.
These exclusions do not affect your rights if an item is faulty, damaged or not as described.
How to return something
Email orders@goodiesforbio.store with your order number and what you would like to return. We will reply with a returns authorisation and address within one business day. Please do not send anything back before you have that authorisation, as unidentified parcels can take considerably longer to match to an order.
Return shipping is paid by you unless the item is faulty, damaged, or we sent the wrong thing — in which case we cover it and will send you a prepaid label. We recommend a tracked service; until a return reaches us it remains your responsibility.
Refunds
Refunds are issued to the original payment method within 3–5 business days of the return arriving and being inspected. Your bank or card issuer may take a further 3–10 business days to show the credit, which is outside our control. Original shipping is refunded only where the whole order is returned because it was faulty or incorrect. We will email you when the refund is issued.
Exchanges
The quickest route is to return the original item for a refund and place a new order, so that the replacement is not held up waiting for the return to arrive. If you would prefer a straight exchange — a different size of the same bed or coat, for instance — say so in your returns email and we will arrange it.
Cancelling an order
Contact us as soon as possible. If the order has not entered the pick queue we will cancel it and refund in full. Once dispatched it must be handled as a return.
Questions
Email orders@goodiesforbio.store, Monday to Friday, 9am to 5pm Eastern Time. We are a small team and we read every message.